Terms of service

Last Updated: July 28, 2026

Welcome to Twegood.

These Terms of Service explain the terms that apply when you visit https://www.twegood.com/ (the “Site”), browse our products, place an order, contact us, or otherwise use the products and services offered through our Site collectively, the “Services”.

Throughout these Terms of Service, “Twegood,” “we,” “us,” and “our” refer to Twegood.

By accessing or using our Site or purchasing from us, you agree to these Terms of Service and the policies referenced on our Site. If you do not agree to these Terms, please do not use the Site or place an order.

1. Store Information

Twegood is an independently operated online women’s apparel store based in Houston, Texas. We primarily serve customers in the United States. Availability for other destinations may vary and will be displayed during checkout where applicable.

Our store is powered by Shopify, which provides the e-commerce platform used to display products, process orders, provide checkout functionality, and operate our online store.

Store Name
Twegood

Website
https://www.twegood.com/

Email
hello@twegood.com

Phone
+1 346-766-4403

Business and Contact Address
5621 Aldine Bender Rd
Houston, TX 77032
United States

2. Eligibility and Online Store Use

By using the Site, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the Site with the permission and supervision of a parent or legal guardian.

You may use the Site only for lawful personal shopping purposes. You may not use the Site, products, or Services for fraudulent, unlawful, abusive, harmful, or unauthorized purposes.

You are responsible for ensuring that the information you submit through the Site is accurate, current, and complete.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, colors, materials, sizes, prices, availability, and other product information accurately.

Product colors and appearance may vary slightly because of screen settings, device displays, lighting, photography conditions, and individual perception.

Sizing and fit may vary by style, fabric, and garment construction. Please review the applicable product description, size guide, fabric information, model information, and item-specific measurements before placing an order.

If we discover a material error involving a product description, price, availability, or other important order information before fulfillment, we may contact you to explain the issue and provide available options.

We will not knowingly substitute a different product, size, color, or style without your agreement.

4. Product Availability

Product availability may change without notice. Adding an item to a cart does not reserve the item or guarantee availability.

We may limit purchase quantities, discontinue products, or update product listings when reasonably necessary.

If an item becomes unavailable after an order is placed, we may:

• Contact you regarding an available order adjustment
• Ask whether you agree to wait for a revised shipment date
• Offer cancellation of the affected item or order
• Issue an applicable refund to the original payment method

Any alternative product or replacement will be provided only with your agreement.

5. Pricing, Currency, and Taxes

Prices displayed on our Site are listed in United States Dollars (USD) unless another currency is clearly displayed.

Prices and promotions may change before an order is submitted. Changes will not normally affect an order that has already been accepted, except where a material pricing, technical, or product-listing error has occurred.

The total amount presented during checkout may include:

• The price of the selected products
• Applicable discounts
• Applicable shipping charges
• Applicable taxes based on the order and shipping destination

United States orders currently qualify for free standard shipping. Shipping availability and charges for other destinations, where applicable, will be displayed during checkout.

If your payment method is issued in a currency other than the currency displayed during checkout, your bank, card issuer, PayPal, or other payment provider may apply its own conversion rate or fees. These charges are controlled by the payment provider and not by Twegood.

6. Orders and Order Acceptance

After you submit an order, we will normally send an order confirmation to the email address provided during checkout.

An order confirmation acknowledges that we received your order. It does not necessarily mean that the order has completed all payment, inventory, address, security, and fraud-prevention reviews.

We may review an order for:

• Payment authorization
• Product availability
• Billing and shipping information
• Address accuracy
• Fraud and transaction risk
• Purchase quantity
• Compliance with these Terms and applicable law

We may place an order on hold, request additional information, refuse the order, or cancel it if:

• Payment cannot be authorized or is later reversed
• Important billing, contact, or shipping information is incomplete or inaccurate
• The transaction is flagged for fraud or security review
• The ordered product is unavailable
• A material pricing, technical, or product-listing error occurred
• The order appears fraudulent, unlawful, abusive, or intended for unauthorized resale
• We cannot reasonably fulfill or deliver the order

If we cancel a paid order before shipment, we will notify you when reasonably possible and issue the applicable refund to the original payment method.

7. Payment Terms

We accept the payment methods displayed during checkout, which may include:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

Payment-method availability may vary depending on your device, location, payment provider, and checkout eligibility.

Payments must be successfully authorized before an order can be processed, fulfilled, or shipped.

Payments are processed through Shopify and applicable third-party payment providers. Twegood does not directly receive or store your complete credit or debit card number on its own systems.

Additional information about payment authorization, billing verification, failed payments, refunds, and transaction disputes is provided in our Payment Policy.

8. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact hello@twegood.com as soon as possible.

We will review the request, but changes and cancellations are not guaranteed after an order has entered processing, fulfillment, or shipment.

We cannot guarantee changes to a delivery address after processing has begun. Customers are responsible for reviewing their shipping information before submitting an order.

9. Order Processing and Shipping

Orders are generally processed within 1–3 business days.

Estimated standard shipping time for United States orders is 6–9 business days after processing. The estimated total delivery time is therefore generally 7–12 business days.

These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier operations, weather, public holidays, peak order volume, address issues, transportation disruptions, or other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the stated processing timeframe, we may contact you with an updated estimate and available options. Depending on the circumstances, you may agree to the delay or request cancellation of an unshipped order and an applicable refund.

Additional shipping terms, tracking information, address responsibilities, and delivery procedures are explained in our Shipping Policy.

10. Tracking and Delivery

When tracking is available, it will normally be sent to the email address associated with the order after shipment.

Tracking information may require additional time to update after the carrier receives the package.

Customers are responsible for providing an accurate, complete, and deliverable shipping address during checkout.

If an address is incomplete or incorrect, please contact us immediately. We cannot guarantee that an address can be corrected after processing or shipment has begun.

If a package is returned because of an incorrect, incomplete, undeliverable, or refused address, we will review the order and contact you regarding available options and any applicable costs.

11. Returns and Refunds

Twegood offers a 30-day return window for eligible items. The return period begins on the date the order is delivered.

Eligible items must generally be unworn, unwashed, unused, in their original condition, with their original tags attached and applicable original packaging.

Customers must contact us and receive written return instructions before mailing an item.

For standard preference-based returns, including fit, size, color, style, or change-of-mind returns, the customer is responsible for return shipping costs.

If we confirm that an item arrived damaged, defective, incomplete, or incorrect, we will provide an appropriate resolution according to our Return & Refund Policy.

Twegood does not charge a restocking fee for eligible returns.

After an eligible return is received and inspected, we will review the return and issue an approved refund within 1–3 business days. The applicable bank, card issuer, PayPal, or other payment provider may require additional processing time after the refund is issued.

Complete eligibility requirements, return procedures, shipping responsibilities, refund amounts, and other return conditions are stated in our Return & Refund Policy.

12. Customer Accounts

If account features are available and you create or use an account, you are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

You agree to provide accurate, current, and complete account information.

Please notify us at hello@twegood.com if you believe your account or order information has been accessed or used without authorization.

We may restrict, suspend, or close an account where reasonably necessary to address fraud, security concerns, unlawful activity, misuse, or a violation of these Terms.

13. Personal Information and Privacy

Our collection, use, disclosure, and retention of personal information are governed by our Privacy Policy.

Our Privacy Policy describes information relating to orders, payments, customer support, cookies, analytics, advertising technologies, Pinterest, Google, Shopify, privacy rights, and available privacy choices.

14. Electronic Communications

When you place an order, contact us, or otherwise interact with our Services, you agree that we may send transactional and service-related communications electronically.

These communications may include:

• Order confirmations
• Payment and verification messages
• Shipping and tracking updates
• Return and refund communications
• Customer-support responses
• Security and account notices
• Policy or service updates where appropriate

Marketing communications are subject to your communication preferences and applicable law. You may unsubscribe from promotional emails through the unsubscribe option included in the message.

15. Intellectual Property

Content displayed on the Site, including text, logos, graphics, design elements, icons, photographs, product content, and other materials, may be owned by, licensed to, or lawfully used by Twegood or applicable third parties.

You may not reproduce, distribute, modify, publish, commercially exploit, scrape, or use Site content without authorization from the applicable rights holder, except where permitted by law.

Using the Site does not transfer ownership of any intellectual-property rights to you.

16. Reviews, Feedback, and Customer Submissions

You may choose to submit product reviews, comments, feedback, photographs, suggestions, or other content.

You are responsible for ensuring that content submitted by you:

• Is based on your genuine experience where presented as a customer review
• Is accurate and not intentionally misleading
• Does not infringe intellectual-property, privacy, publicity, or other third-party rights
• Does not contain unlawful, fraudulent, threatening, discriminatory, abusive, or malicious content
• Does not contain viruses, malicious code, advertising spam, or unauthorized commercial promotions

If you submit content specifically for publication, you grant Twegood a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format, and use that content for operating, improving, and promoting the Site and Services, subject to applicable law.

This license does not give Twegood ownership of your content. We are not required to publish or continue displaying a submission and may remove content that violates these Terms or applicable law.

Customer-support messages, identity-verification materials, return evidence, and private order communications will not be treated as public marketing submissions merely because they were sent to us.

17. Prohibited Uses

You may not use the Site or Services to:

• Violate applicable law or regulation
• Submit false, deceptive, incomplete, or fraudulent information
• Commit payment fraud, refund fraud, return fraud, or identity misuse
• Interfere with Site security, availability, functionality, or normal operation
• Attempt to gain unauthorized access to accounts, systems, data, or networks
• Transmit viruses, malware, automated attacks, or harmful code
• Scrape, harvest, collect, or commercially reuse Site or customer data without authorization
• Impersonate another person, customer, business, or organization
• Infringe the rights of Twegood or another party
• Use the Site for spam, abuse, harassment, or unlawful commercial activity

We may restrict or terminate access where we reasonably believe these Terms have been violated or the Site is being used fraudulently, unlawfully, or harmfully.

18. Third-Party Services and Links

The Site may contain or use links, applications, payment methods, analytics tools, advertising services, social platforms, and other services operated by third parties.

Third-party services may be subject to their own terms, privacy policies, availability requirements, and technical conditions.

Twegood does not control and is not responsible for the independent content, availability, security, or practices of third-party websites or services, except to the extent responsibility cannot legally be excluded.

19. Advertising and Analytics Services

We may use analytics, advertising, attribution, and measurement tools provided by Shopify, Pinterest, Google, and other applicable service providers.

These tools may help us understand Site usage, measure campaign performance, prevent fraud, troubleshoot technical issues, and present advertising.

The collection and processing of information through these tools are further described in our Privacy Policy and available privacy controls.

20. Website Availability

We aim to maintain a functional and reliable Site, but we cannot guarantee uninterrupted or error-free availability at all times.

The Site may occasionally be unavailable because of maintenance, updates, hosting issues, third-party service interruptions, security incidents, technical failures, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue a Site feature where reasonably necessary, subject to obligations relating to existing orders and applicable law.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the Site and Services are provided on an “as available” basis.

We do not exclude warranties, guarantees, remedies, or consumer rights that cannot legally be excluded or limited.

Nothing in these Terms reduces the product, refund, delivery, or consumer-protection rights provided by applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Twegood will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and did not result directly from a breach of our obligations.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability that cannot legally be waived.

These limitations do not affect your rights relating to an eligible refund, an unfulfilled order, a defective or incorrect item, fraud, or other rights available under applicable consumer-protection law.

23. Governing Law

These Terms and disputes relating to the Site or Services are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law principles.

This governing-law provision does not deprive a consumer of mandatory protections that apply under the laws of the consumer’s place of residence where those protections cannot legally be waived.

24. Severability and No Waiver

If any part of these Terms is determined to be unlawful, invalid, or unenforceable, that part will be applied to the maximum extent permitted by law or separated from the remaining Terms.

The remaining provisions will continue in effect.

If we do not immediately enforce a provision of these Terms, that does not permanently waive our right to enforce it later.

25. Changes to These Terms

We may update these Terms to reflect changes in our Services, policies, technologies, business practices, or legal obligations.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Unless applicable law requires otherwise, an order remains subject to the policies and material purchase conditions presented when the order was submitted.

Your continued use of the Site after updated Terms become effective means that the updated Terms apply to your future use of the Site.

26. Contact Information

For questions about these Terms of Service, please contact us using the information below.

Store Name
Twegood

Website
https://www.twegood.com/

Email
hello@twegood.com

Phone
+1 346-766-4403

Business and Contact Address
5621 Aldine Bender Rd
Houston, TX 77032
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed