Shipping policy

Last Updated: July 28, 2026

Thank you for shopping with Twegood.

This Shipping Policy explains our shipping destinations, order processing time, shipping cost, estimated delivery time, tracking procedures, address responsibilities, delayed shipments, and other delivery terms that apply to orders placed through https://www.twegood.com/.

Please review this policy before placing an order.

1. Shipping Destinations

Twegood currently ships to eligible delivery addresses within the United States.

Shipping availability is determined by the delivery address, product availability, carrier coverage, and the shipping options available during checkout. A destination is eligible for delivery only when an available shipping method is displayed before the order is submitted.

Shipping availability for Alaska, Hawaii, U.S. territories including Puerto Rico, P.O. Boxes, and APO, FPO, or DPO addresses may be limited or unavailable depending on carrier coverage and checkout configuration.

Please enter the complete delivery address during checkout to confirm whether shipping is available for your destination.

We do not currently represent that shipping is available to every international destination or every type of United States address.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization and receipt of the information needed to fulfill the order.

Order Processing Business Days
Monday – Saturday, excluding recognized U.S. public holidays

Orders are not normally processed or shipped on Sundays or recognized U.S. public holidays.

Order processing may include:

  • Payment authorization and fraud review
  • Address verification where applicable
  • Product preparation
  • Packaging
  • Creation and verification of shipping information
  • Transfer of the package to the applicable carrier or fulfillment service provider

3. Order Cut-Off Time

Order Cut-Off Time
6:00 PM CT

Orders placed after 6:00 PM CT will begin processing on the next order-processing business day.

For example, an order placed after the cut-off time on Saturday will normally begin processing on Monday unless Monday is a recognized U.S. public holiday.

The cut-off time determines when processing begins. It does not guarantee that an order will ship on the same day.

4. Shipping Service and Cost

Twegood currently offers free standard shipping for eligible United States orders when that shipping option is displayed during checkout.

Eligible Standard Shipping Cost
Free

No standard shipping fee will be added when free standard shipping is displayed for the customer’s complete delivery address during checkout.

Free standard shipping does not mean that delivery is available to every United States address. Addresses not supported by our available carriers or checkout configuration may not display a shipping method.

If an optional expedited service, special delivery service, or another paid shipping option becomes available, its cost and estimated delivery time will be clearly displayed before payment is completed.

The shipping method, shipping cost, and total order amount displayed during checkout apply to the submitted order.

5. Estimated Delivery Time

Total delivery time consists of order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping

  • Order Processing Time: 1–3 business days
  • Estimated Shipping Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

Shipping transit time begins after the order has completed processing and the package has been transferred to the applicable carrier or fulfillment service provider.

Carrier transit and delivery days may differ from Twegood’s order-processing business days. Estimated shipping time is calculated according to the applicable carrier service and destination.

Delivery estimates are provided for reference and are not guaranteed delivery dates. Delivery may be affected by:

  • Carrier operating conditions
  • Weather or natural events
  • Recognized public holidays
  • Peak seasons or increased order volume
  • Transportation or network disruptions
  • Incorrect, incomplete, or undeliverable addresses
  • Security, payment, or address verification
  • Remote or limited-service delivery destinations
  • Other circumstances outside our reasonable control

6. Processing or Shipment Delays

We maintain order-processing and fulfillment procedures intended to support the timeframes stated in this Shipping Policy.

If we become aware that an order cannot be shipped within the processing or shipment timeframe presented when the order was placed, we will provide an appropriate delay notice within the period required by applicable law.

Where applicable, the delay notice will provide:

  • A revised estimated shipment date when we have a reasonable basis to provide one
  • An explanation if a revised shipment date cannot yet be reasonably determined
  • An option to agree to the delayed shipment
  • An option to cancel the affected unshipped item or order and receive an applicable refund

If the customer declines the delay, or if we cannot obtain consent to a delay where consent is required, we will cancel the affected unshipped item or order and issue the applicable refund.

If an order cannot be shipped by an agreed revised shipment date, we will provide any further delay notice, cancellation option, and refund required by applicable law.

7. Shipping Confirmation and Tracking

A shipping confirmation email will normally be sent after the order has been transferred to the applicable carrier or fulfillment service provider and valid tracking information is available, where applicable.

The shipping confirmation may include:

  • The tracking number
  • A carrier tracking link
  • The shipped items
  • Available delivery information

Tracking information may take up to 72 hours after the carrier first receives or scans the package to display movement in the carrier’s tracking system.

A temporary delay in tracking updates does not necessarily mean that the package is lost. However, Twegood does not consider the creation of a shipping label alone to be confirmation that a package has entered carrier transit.

If tracking information has not updated within 72 hours after the carrier has received the package, please contact us at hello@twegood.com with your order number.

8. Carriers and Fulfillment Services

Twegood may use third-party carriers, postal services, logistics providers, and fulfillment service providers to prepare, transport, track, and deliver orders.

The carrier used for an order may vary depending on:

  • The delivery destination
  • Carrier service availability
  • Package size and requirements
  • Product availability
  • Operational conditions

The applicable carrier will normally be identified in the tracking information when available.

The use of a third-party carrier or fulfillment service provider does not change the customer-facing processing time, shipping estimate, shipping cost, return rights, or support information stated on our Site.

9. Shipping Address Responsibilities

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please review the following information before submitting an order:

  • Recipient’s full name
  • Street address
  • Apartment, suite, building, or unit number
  • City
  • State or territory
  • ZIP code
  • Phone number
  • Email address

Twegood is not responsible for delays caused solely by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If you notice an address error after placing an order, contact hello@twegood.com as soon as possible.

We will review the request, but address changes are not guaranteed after processing, fulfillment, or shipment has begun.

10. P.O. Boxes and Military Addresses

Delivery to P.O. Boxes and APO, FPO, or DPO addresses depends on carrier availability and checkout configuration.

Please enter the complete address during checkout. If no shipping option is displayed, we are unable to accept the order for that destination through the current checkout configuration.

Military addresses should include the appropriate APO, FPO, or DPO designation, state code, ZIP code, and unit or box information.

11. Failed Delivery and Packages Returned to Sender

A package may be returned to the sender because of:

  • An incorrect or incomplete address
  • A missing apartment, suite, unit, or box number
  • Multiple unsuccessful delivery attempts
  • Refusal of the package
  • Failure to collect a package held by the carrier
  • The carrier determining that the address is undeliverable

If a package is returned, we will review the carrier information and contact the customer when reasonably possible.

If the return results from an address error, refusal, or delivery failure not caused by Twegood, the customer may be responsible for the cost of reshipping the order.

Any reshipping cost will be disclosed before a replacement shipment is arranged. We will not reship the package until the customer approves any applicable charge and confirms a complete delivery address.

If the customer does not request reshipment, we will review the returned package and any applicable refund according to the product condition, our Return & Refund Policy, and applicable law.

12. Delayed or Missing Packages

If tracking shows that a package is delayed or has stopped updating, please contact us at hello@twegood.com with your order number and tracking information.

We may ask you to:

  • Confirm the shipping address shown in the order confirmation
  • Review the latest carrier tracking updates
  • Allow additional time where the carrier reports a temporary delay
  • Contact the carrier or local delivery office where appropriate

We will review the available order and tracking information and assist with the next appropriate steps.

A package will not automatically be considered lost solely because tracking has not updated for a short period. A lost-package determination may depend on the carrier’s investigation, tracking history, delivery status, and other available evidence.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

  • Confirm that the shipping address is correct
  • Check your mailbox, porch, entrance, garage, side door, reception area, or other delivery location
  • Ask household members, neighbors, building staff, or property management whether they accepted the package
  • Review any delivery photograph or carrier notice
  • Contact the carrier or local delivery office for delivery details

If the package is still missing, contact us with your order number and tracking information. We will review the issue and may assist with a carrier inquiry or other appropriate next step.

Resolution will depend on the tracking information, delivery evidence, carrier findings, order circumstances, and applicable law.

14. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact hello@twegood.com as soon as reasonably possible.

Reporting the issue within 48 hours after delivery, where possible, can help us review the shipment and work with the carrier. Failure to report the issue within 48 hours does not automatically remove rights available under our Return & Refund Policy or applicable law.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the complete item and affected area
  • Photographs of the original tags, where applicable
  • Photographs of the packaging and shipping label

Please keep the affected item, packaging, and included materials while we review the issue. Do not discard, alter, repair, wash, wear, or return the item before receiving further instructions where reasonably possible.

Damaged, defective, incomplete, and incorrect-item claims are reviewed according to our Return & Refund Policy.

15. Order Changes and Cancellations

If you need to request an order change or cancellation, contact hello@twegood.com as soon as possible.

We will review the request, but changes and cancellations are not guaranteed after an order has entered processing, fulfillment, or shipment.

An order cannot normally be canceled after it has been transferred to the carrier. After delivery, an eligible item may be returned according to our Return & Refund Policy.

16. Contact Information

For questions about order processing, shipping, delivery, tracking, address changes, or missing packages, please contact us using the information below.

Store Name
Twegood

Website
https://www.twegood.com/

Email
hello@twegood.com

Phone
+1 346-766-4403

Business and Contact Address
5621 Aldine Bender Rd
Houston, TX 77032
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed