Privacy policy

Last Updated: July 28, 2026

This Privacy Policy explains how Twegood (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit https://www.twegood.com/ (the “Site”), place an order, contact us, or otherwise interact with our products and services collectively, the “Services”.

Please read this Privacy Policy carefully. Where applicable law requires consent for certain cookies, advertising technologies, or other processing activities, privacy choices will be made available through the controls configured for our Site.

1. Who We Are

Twegood is an independently operated online women’s apparel store based in Houston, Texas. We primarily serve customers in the United States. Availability for other destinations may vary and will be displayed during checkout where applicable.

Store Name
Twegood

Website
https://www.twegood.com/

Email
hello@twegood.com

Phone
+1 346-766-4403

Business and Contact Address
5621 Aldine Bender Rd
Houston, TX 77032
United States

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Contact Information

This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Other contact details you choose to provide

Order and Transaction Information

This may include:

  • Products ordered, returned, or refunded
  • Order number and order history
  • Selected size, color, quantity, and other product options
  • Shipping method and delivery information
  • Discount, tax, and transaction amounts
  • Payment authorization and transaction status
  • Return, refund, cancellation, and payment dispute information

Payment Information

Payments are processed through Shopify and applicable third-party payment providers. Depending on the payment method selected, these providers may collect payment card information, billing details, digital wallet information, or other information needed to authorize and complete the transaction.

Twegood does not directly receive or store your complete credit or debit card number on its own systems.

Account Information

If account features are available and you create or use an account, we may process information such as your account contact details, saved addresses, order history, preferences, and login-related information handled through Shopify.

Customer Support Information

When you contact us, we may collect:

  • The content of your message
  • Your order number
  • Return or refund details
  • Product photographs
  • Packaging and shipping-label photographs
  • Records of communications with you

Please do not send full payment card numbers, passwords, government identification documents, or other sensitive information unless we specifically request information that is reasonably necessary to verify or resolve an issue.

Device, Network, and Usage Information

When you visit or interact with our Site, we and our service providers may automatically collect information such as:

  • IP address
  • Browser type and browser settings
  • Device type and device identifiers
  • Operating system
  • General location derived from an IP address
  • Language and time-zone settings
  • Pages and products viewed
  • Search and browsing activity
  • Cart, checkout, and purchase activity
  • Referring website, advertisement, or traffic source
  • Email and advertising interactions
  • Cookie, pixel, tag, and similar technology identifiers
  • Website performance, diagnostic, and security information

Marketing and Preference Information

This may include marketing subscriptions, communication preferences, advertising interactions, product interests, and information used to understand which products or promotions may be relevant to you.

3. Sources of Personal Information

We may collect personal information from:

  • You directly, including when you place an order or contact us
  • Your browser, device, and interactions with our Site
  • Shopify and applications connected to our Shopify store
  • Payment processors and digital wallet providers
  • Shipping, fulfillment, and delivery providers
  • Fraud prevention and transaction-verification providers
  • Analytics, advertising, and marketing providers
  • Pinterest, Google, and other referral or advertising platforms
  • Other service providers that assist with operating our store

4. How We Use Personal Information

We may use personal information to:

  • Provide and operate our Site and Services
  • Process payments and confirm transactions
  • Review, prepare, fulfill, and ship orders
  • Provide order confirmations, tracking information, and delivery updates
  • Process returns, refunds, cancellations, and replacements
  • Respond to product, sizing, payment, shipping, and customer-service inquiries
  • Maintain customer accounts and preferences where applicable
  • Detect, investigate, and prevent fraud, abuse, unauthorized transactions, and security incidents
  • Enforce our policies and protect our legal rights
  • Improve product information, Site functionality, and the shopping experience
  • Measure Site traffic, advertising performance, and customer interactions
  • Provide and evaluate marketing communications and advertisements
  • Maintain accounting, tax, transaction, and compliance records
  • Comply with legal obligations and respond to lawful requests
  • Establish, exercise, or defend legal claims

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

  • Website operation and functionality
  • Shopping cart and checkout functions
  • Account login and saved preferences
  • Payment and transaction security
  • Fraud detection and prevention
  • Analytics and performance measurement
  • Advertising measurement and attribution
  • Audience creation and personalized advertising

Some technologies are necessary for the Site to operate. Other technologies may be used for analytics, personalization, or advertising, subject to applicable consent or opt-out requirements.

You may manage available choices through the cookie banner, cookie preferences, or other privacy controls provided on our Site. You may also adjust your browser settings to block or delete cookies. Blocking necessary cookies may affect shopping-cart, account, payment, checkout, or other Site functions.

6. Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information to provide the e-commerce platform, storefront, checkout, payment-related functions, fraud prevention, security, customer privacy features, and other services used by Twegood.

Shopify Network Intelligence is enabled for our store. Shopify may process information from customer interactions with Twegood, other Shopify merchants, and Shopify services to provide enhanced functionality, fraud protection, store performance services, personalization, and advertising-related services.

Information may be disclosed to Shopify and applicable service providers located in the United States and other countries in order to provide these services.

You may review how Shopify processes consumer information in the Shopify Consumer Privacy Policy.

Where our active markets include the European Economic Area, United Kingdom, or Switzerland, applicable consent and privacy controls will be made available. You may also use the Shopify Privacy Portal to review or exercise certain choices relating to Shopify’s processing.

7. Payment Providers

When you make a purchase, payment information is processed through Shopify and the applicable payment provider, which may include card networks, banks, PayPal, Apple Pay, Google Pay, Shop Pay, or other payment options displayed during checkout.

Payment providers process information under their own terms and privacy notices. Twegood receives transaction status and other information reasonably necessary to confirm, manage, refund, or investigate an order.

8. Shipping and Fulfillment Providers

We may disclose order and delivery information to shipping, fulfillment, postal, and delivery providers to prepare, transport, track, and deliver orders and authorized returns.

This information may include your name, shipping address, phone number, email address, ordered products, package information, and delivery instructions where applicable.

9. Pinterest Advertising and Measurement

We may use Pinterest advertising and measurement services, including the Pinterest Tag, to promote products, measure campaign performance, understand customer interactions, and create or improve advertising audiences.

Depending on our configuration and your privacy choices, Pinterest-related technologies may collect or receive information such as:

  • Pages and products viewed
  • Search and browsing activity
  • Add-to-cart activity
  • Checkout and purchase activity
  • Order value and transaction-event information
  • Device, browser, and network information
  • IP address
  • Cookie, pixel, and advertising identifiers
  • Interactions with Pinterest advertisements

Pinterest processes information according to its own privacy policy and advertising terms. You may review Pinterest’s privacy information and advertising preferences through Pinterest’s official website and account settings.

10. Google Analytics, Advertising, and Merchant Services

We may use Google services such as Google Analytics, Google Ads, Google Merchant Center, conversion measurement, and related technologies.

These services may process information such as:

  • Browser and device information
  • General location information
  • Site visits and page activity
  • Product views and shopping activity
  • Traffic and referral sources
  • Advertising interactions
  • Checkout and purchase events
  • Cookie and measurement identifiers

We use this information to understand Site performance, measure advertising results, troubleshoot technical issues, improve the shopping experience, and promote our products.

You may review Google’s privacy information and advertising controls through Google’s official websites and account settings.

11. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • Shopify and connected Shopify services
  • Payment processors, card networks, banks, and digital wallet providers
  • Shipping, fulfillment, postal, and delivery providers
  • Customer-support and communications providers
  • Website hosting, technical-support, and security providers
  • Fraud-prevention and transaction-verification providers
  • Analytics and website-performance providers
  • Advertising and marketing providers, including Pinterest and Google
  • Accountants, insurers, attorneys, and other professional advisers
  • Government agencies, regulators, courts, or law enforcement when legally required
  • Parties involved in a potential or completed business transfer, reorganization, financing, sale, or similar transaction

12. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for monetary compensation.

Depending on the definitions under applicable privacy laws, our use of advertising, audience, analytics, and measurement services may be considered a “sale,” “sharing,” or processing for targeted advertising because certain identifiers and online activity may be disclosed to or processed by advertising partners.

You may submit a privacy opt-out request by emailing hello@twegood.com with the subject line “Privacy Opt-Out Request.”

You may also opt out through our Data Sharing Opt-Out Page, which is available through our Site or footer for configured regions.

Where applicable law requires us to recognize an opt-out preference signal, recognized signals such as Global Privacy Control are processed through Shopify’s customer privacy tools and any properly integrated privacy tools for configured regions.

An opt-out request does not prevent us from using information for necessary purposes such as completing orders, processing payments, preventing fraud, maintaining security, providing customer support, or displaying non-personalized or contextual advertising.

13. Your Privacy Rights

Depending on your location and subject to applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request a portable copy of certain personal information
  • Opt out of the sale or sharing of personal information
  • Opt out of certain targeted advertising
  • Opt out of certain profiling activities where applicable
  • Withdraw consent where processing is based on consent
  • Limit certain uses of sensitive personal information where applicable
  • Not receive unlawful discrimination for exercising an applicable privacy right

These rights are subject to applicable limitations and exceptions. We may retain or continue processing information where permitted or required for completing transactions, maintaining records, preventing fraud, protecting legal rights, complying with law, or resolving disputes.

14. How to Submit a Privacy Request

To submit a privacy request, email hello@twegood.com and include:

  • Your full name
  • The email address associated with your account or order
  • Your order number, where relevant
  • The privacy right you wish to exercise
  • Information reasonably necessary to identify the applicable records

We may need to verify your identity before completing a request. Information provided for verification will be used to identify relevant records, prevent fraud, and respond to the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof that the agent is authorized to act for you and may require you to verify your identity directly.

We will respond within the period required by applicable law. If we cannot fulfill a request, we will explain the reason where legally required.

15. Privacy Request Appeals

If we deny a privacy request and applicable law provides an appeal right, you may appeal the decision by emailing hello@twegood.com with the subject line “Privacy Request Appeal.”

Please include the original request, the decision being appealed, and any additional information you believe should be considered.

16. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at hello@twegood.com.

After opting out of promotional communications, you may continue to receive non-promotional messages related to orders, payments, shipping, returns, security, policy updates, or customer service.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The duration of our relationship with you
  • Order fulfillment, return, refund, and dispute requirements
  • Accounting, tax, payment, and legal recordkeeping obligations
  • Fraud-prevention and security needs
  • Applicable limitation periods
  • The need to establish, exercise, or defend legal claims
  • Your privacy choices and requests

When information is no longer reasonably necessary, we may delete, anonymize, or retain it as required or permitted by law.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments are processed through Shopify and applicable payment providers, and Twegood does not directly store complete payment-card numbers on its own systems.

No website, transmission method, or electronic-storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us if they believe an account or transaction has been compromised.

19. International Users and Data Processing

Twegood is based in the United States and primarily serves customers in the United States.

Shopify and other service providers may operate or process information in the United States and other countries. If you access the Site or place an order from outside the United States, your information may be transferred to or processed in countries whose privacy laws differ from those in your location.

Availability for international destinations is determined through our active markets and checkout settings. Nothing in this section represents that Twegood actively targets or offers delivery to every country or region.

20. Children’s Privacy

Our Site and Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, please contact hello@twegood.com so we can review the matter and take appropriate action.

21. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third-party services. We encourage you to review the applicable privacy notices before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, service providers, legal obligations, or Site features.

The revised policy will be posted on this page with an updated “Last Updated” date. Where required by applicable law, we may provide additional notice of material changes.

23. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy request, please contact us using the information below.

Store Name
Twegood

Website
https://www.twegood.com/

Email
hello@twegood.com

Phone
+1 346-766-4403

Business and Contact Address
5621 Aldine Bender Rd
Houston, TX 77032
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed