Payment Terms

Last Updated: July 28, 2026

At Twegood, we aim to provide a clear and convenient payment experience. This Payment Policy explains the payment methods, currency, payment processing, billing verification, refunds, and other payment-related terms that apply to orders placed through our website.

This Payment Policy applies to purchases made through https://www.twegood.com/.

1. Accepted Payment Methods

We currently accept the following payment methods at checkout:

Credit and Debit Cards
Visa, Mastercard, American Express, Diners Club, and Discover

Digital Wallets
Apple Pay, Google Pay, and Shop Pay

Alternative Payment Method
PayPal

The payment methods displayed during checkout are the official payment options available for your order. Availability may vary depending on your device, location, payment provider, and checkout eligibility.

All payments must be successfully authorized before an order can be processed, fulfilled, or shipped.

2. Currency and Pricing

Prices displayed on our website are listed in United States Dollars (USD) unless another currency is clearly shown.

The total amount presented during checkout may include:

  • The price of the products in your order
  • Any applicable discounts
  • Any applicable shipping charges
  • Any applicable taxes based on the shipping destination and order details

United States orders qualify for free standard shipping under our current Shipping Policy. Shipping availability and charges for other destinations, where applicable, will be displayed during checkout.

If your payment method is issued in a currency other than USD, your bank, card issuer, PayPal, or other payment provider may apply its own currency conversion rate or additional fees. These charges are determined by the payment provider and are not controlled by Twegood.

3. Payment Processing and Security

Payments are processed through Shopify and applicable third-party payment providers.

Payment information is transmitted through the checkout system and handled by the applicable payment processor. Twegood does not directly receive or store your complete credit or debit card number on its own systems.

Customers are responsible for ensuring that the payment information entered during checkout is accurate and complete.

4. Billing Verification and Fraud Prevention

To help protect customers and reduce unauthorized transactions, the billing information entered during checkout should match the information associated with the selected payment method.

An order may be reviewed, placed on hold, or canceled if:

  • The payment cannot be successfully authorized
  • The billing information is incomplete or appears inaccurate
  • The transaction is flagged by fraud prevention or payment verification systems
  • Important order, contact, or delivery information cannot be verified
  • The payment provider declines or reverses the transaction

If additional information is required, we may contact you using the email address or phone number provided with the order.

If an order is canceled for payment or security reasons, we will notify you by email when reasonably possible.

5. Payment Authorization

When an order is submitted, the selected payment method may be authorized or charged immediately, depending on the payment provider and checkout method.

In some cases, a bank or payment provider may display a temporary authorization hold before the payment is fully completed. Authorization holds are controlled by the applicable financial institution and are not additional charges collected by Twegood.

If an order is canceled before fulfillment, the release of an authorization hold will be handled according to the payment provider’s procedures.

6. Failed or Declined Payments

If a payment is declined or fails, please confirm that:

  • The card or account information is correct
  • The billing address matches the payment account
  • The payment method has sufficient available funds or credit
  • The payment method is authorized for online or international transactions, where applicable

You may need to contact your bank, card issuer, PayPal, or other payment provider for additional information.

Orders with failed, declined, incomplete, or unverified payments will not be processed until payment has been successfully completed.

7. Refunds

Approved refunds are issued to the original payment method used for the order unless otherwise required by applicable law.

After an eligible return is received and inspected, Twegood will review the return and issue an approved refund within 1–3 business days.

Once a refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. This additional processing time is determined by the payment provider and is outside Twegood’s direct control.

Shipping, return eligibility, damaged items, incorrect items, and other refund conditions are governed by our Return & Refund Policy.

8. Chargebacks and Payment Disputes

If you believe you were charged incorrectly, notice an unauthorized transaction, or have another billing concern, please contact us so we can review the order and assist with the issue.

When contacting us, please provide your order number, the email address used during checkout, and a description of the payment concern. Please do not send complete credit or debit card numbers by email.

Submitting a chargeback or payment dispute before contacting us may limit our ability to resolve the matter directly and may extend the overall resolution process.

9. Order Confirmation

After an order is successfully submitted, an order confirmation email will be sent to the email address entered during checkout.

Please review the confirmation carefully and contact us as soon as possible if you notice an error involving:

  • The shipping address
  • Contact information
  • Product selection
  • Size, color, or quantity
  • The amount charged

Requests to modify or cancel an order are not guaranteed after processing has begun.

10. Contact Information

For questions about payments, billing, transaction charges, refunds, or payment verification, please contact us using the information below.

Store Name
Twegood

Website
https://www.twegood.com/

Email
hello@twegood.com

Phone
+1 346-766-4403

Business, Contact, and Return Address
5621 Aldine Bender Rd
Houston, TX 77032
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed